Return, Defect & Sample Replacement Policy
Standing behind every stitch, print, and cut. Learn about Hash International's B2B quality guarantee, defect replacement protocols, and sample approval guidelines.
100% Quality Commitment for Wholesale Accounts
Because all garments produced at Hash International are custom-manufactured to client specifications, standard retail returns for buyer's remorse are not applicable. However, we back our manufacturing standards with a strict 100% Defect Replacement Guarantee. If we make an error in stitching, dye-sublimation printing, or sizing relative to your approved tech pack, we correct it immediately at zero additional cost to your brand.
100% Defect Replacement Guarantee
We replace any item affected by verified manufacturing errors, material flaws, or printing mistakes at our expense.
- Covers missing/incorrect sublimated artwork or logos
- Covers open seams, broken stitching, or defective zippers
- Covers fabric tearing, dye bleeding, or severe color variance
Sizing & Specification Tolerance
Garments are manufactured according to approved size charts and digital mockups with standard industrial tolerances.
- Standard garment measurement tolerance allowance: +/- 0.5 inches
- Discrepancies beyond 0.5 inches from approved charts qualify for replacement
- Approved digital mockups serve as the official benchmark for print placement
Sample Approval & Physical Prototypes
Pre-production physical samples ensure complete alignment on fabric feel, color matching, and construction before bulk runs.
- Sample costs are credited toward bulk production upon final order confirmation
- Client sign-off on pre-production sample locks in bulk manufacturing specs
- Rapid sample remake dispatched if physical sample deviates from tech pack
Expedited Claims Window
A structured inspection period gives your quality control team adequate time to review shipments upon delivery.
- 14-Day Claim Window: Submit defect notices within 14 days of shipment arrival
- Dedicated claim handling via your assigned B2B account manager
- Priority scheduling for remake batches to prevent stockouts
Defect Claim Resolution Workflow
In the rare event that a shipment contains defective or non-conforming items, our team resolves claims through a simple 3-step process:
- 1. Notification: Email your B2B account manager within 14 days of receipt with photos/videos showing the affected items and order SKU.
- 2. Inspection & Verification: Our QC team cross-references the claim against approved tech packs and pre-shipment inspection logs within 24–48 hours.
- 3. Replacement & Priority Dispatch: Verified defective garments are put into immediate production and shipped via express air freight at no extra cost.
Policy Exclusions & Customer Guidelines
Non-Qualifying Scenarios
The defect replacement guarantee does not apply under the following conditions:
- Errors present on digital mockups or tech packs that were approved by the client prior to production.
- Normal wear and tear, improper laundering/washing, or damage incurred during end-user usage.
- Shipping delays caused by customs inspection or carrier weather holds outside factory control.
Color Matching & Sublimation Standards
To ensure exact color reproduction across digital screens and physical polyester textiles:
- We utilize Pantone (PMS Solid Coated) color matching for all sublimation artwork.
- Minor shade variations within standard Delta-E < 2.0 industry tolerances are considered acceptable.
- Physical strike-off samples on actual fabric are recommended for critical brand color matching.
Have A Business Idea In Your Mind?
Partner with Hash International to transform your custom apparel concepts into high-quality retail reality at any scale.